Hi,hail Selleys ‘no more gaps’ the part time home decorators best friend. Long gone it seems are the days of putty and plaster paris and thank goodness I say! I never realised there were so many cracks and holes in the ceiling and walls until the Jonesey DIY machine rolled into the old study/new babies room. Stopping gaps has come a long way since those memorable stints helping Dad in his painting business in the school holidays. The cruel irony being that he contracted to the then Education Board painting schools inside and out pretty much all the time ! So I never got to actually leave school in the holidays I found myself back there painting one!! My dad had two good pieces of advice;
1) Think of the money son!!!
2) If you don’t do well at school you will be back with me painting them forever !!
Both motivational pearls of wisdom in their own right !!!
Anyway back to things baby,I can report the room is slowly taking shape and after many attempts a cot, push chair, changing table and various other pieces of new born paraphenalia were assembled.To all you blokes who think you know better out there please be advised of the following;
1)Refer to the instructions and read them first!!
2)If all else fails refer back to the instructions!!
Enough said,crikey there has to be a business opportunity there somewhere!?
It was great to settle down in front of the fire and the telly on Saturday night with the chilly Sou wester howling outside and watch the mighty All Blacks take Ireland apart at the garden of Eden !
The World Champions have started the season in fine style, long may it continue.
We are taking our own advice and having an extra long weekend for some time out so ‘Upbeat’ will also take a break and be back to you Monday 25th June,until then, be ‘upbeat’and take plenty of care.
I hope you all had a great weekend with family and friends,…….have a happy week…Cheers Jonesey
Harry and the Hendersons thought better of offering DIY and assembly advice to the grumpy man.They danced a couple of Irish jigs during the footy in front of the fire! Scooby!
‘Customer service, oxymoron, expectation or entitlement?” good question
Last week I called in to ‘Just Water’ to pick up a 15 litre Vitablast bottle I buy regularly from them. I am always greeted by office staff with a smile and prompt friendly service, last week was no exception.Once I had paid for the product I was directed to the warehouse to pick up the bottle.At the warehouse I was greeted by a staff member who proceeded to ‘run’ over to serve me!. I didn’t expect that to happen but was impressed with the effort all the same. He smiled and organised things promptly,loaded them in my car and said thank you with a huge smile…..WOW, I was dazzled by the entire experience.I tell as many people about Just Water as I can because their service like their product is refreshingly different.Not many companies or customer experiences make me feel like that. I know I talk about it a lot in this section but to me this is what selling the SIZZLE is all about. Think about the bbq sausage sizzle outside your local supermarket or hardware store every weekend,what gets you interested?,its not the greasy sausage, it’s the smell and sizzling sound of it cooking that gets us excited and motivates us to buy one!
It’s the same no matter what we are selling,its about providing an easy environment, a set of circumstances leading up to the sale that make it easy for our customers to buy. The term ‘customer service ‘ is an oxymoron in many businesses because there is no commitment or focus on delivering quality service. This can be turned around simply through strong effective ‘leadership by example’ and an individual and collective desire by staff to create and sell the Sizzle. When I was in a national role the best branches in the network were those where the branch manager led by example from the front spending time at the coal face with ‘sweat on his or her brow’!! ..my advice, Just do it!!!
“Customer Service isnt about satisfaction. Its about dazzlement.”
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