Sunday, September 13, 2015

Danger Beach !!


         

 

 

                                                                                       Edition 299 Monday September14th 2015Joneses.jpg

 

 

 

 

 

Hi,as I sit to write to you high above the swirling,relentless Tasman sea the local volunteer fire brigade siren sounds transforming our sleepy hollow into chaos for the second time this weekend. With dogs attempting to compete with siren screaming our resident brigade representative side steps the crazy scene to locate car keys and depart for the station. No time to lose with only four minutes to get there for her mission. ‘Car Accident on the beach’ Christine’s pager tweets franticallly following hard on the heels of the local car fire callout on Friday night!

Just then the Westpac Rescue chopper (what would we do without them?)flys low overhead shaking our already upside down house headed up the beach as part of the same rescue mission….Crikey just another quiet weekend gone mad on the wild west coast!

Fletcher says; He wouldn’t live anywhere else in the world and would dearly love to be part of the Westpac Chopper team one day,good idea son but make room on board for your Mother at all times!

I had the good fortune to listen to a new Toastmaster speak about the importance of being grateful for what we have rather than always comparing ourselves to others.He suggested we should all write down something we are grateful for every day so I tried it….you should too.It makes you realise how lucky we really and how important stopping to think about that is.

The drama continues to unfold outside as I write and together with Fletcher we watch the rescue chopper ferrying accident victims back to the local surf club as our community rallies to help…..I write this down as the thing I am grateful for today…..yes we are indeed lucky.

Wow 299 ‘Upbeats’ not out, roll on # 300 in true ‘Upbeat’ style……thanks for being part of it!

Roll on too Rugby World Cup 2015, have a great week ahead…………………….……….Cheers Jonesey!

 

Harry and the Hendersons reckon starring in 300 editions warrants a BIG Dog Party!!

 

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The best way to find out if you can trust somebody is to trust them." Ernest Hemingway

 

I met a guy many years ago whom I formed a business relationship that has stood the test of time.

In that time he has built a successful business from nothing through hard graft ingenuity and perserverance whilst I have worked for a number of companies that have always supported him.

During that time others have come and go but his loyalty to me and vice versa have never waned or been questioned by either of us.

This is a relationship built on trust and integrity which has always delivered mutual benefit. My ‘friend’ is nearly twenty years older than me and is ready to exit his innovative business. There are a number of powerful and rich competitors eager to acquire control of the niche he has carved out for himself in the industry however who has he turned to first?

He has given the first right of refusal to purchase his business to me and my company purely on the strength of the relationship and trust we have built together over the years.

Yes others have the money , the influence, the power but none of them have the special bond between us that is central to doing this deal.

Money and power breed ignorance and complacency whereas this business was built on humility and family values and it is important to him that someone likeminded buys his business…like me!

We don’t realise it at the time but whether we are meeting people for the first second or thirty third time we are constantly building mutual trust in our relationships with them that we hope will result in a  beneficial result going forward.This example is testament to the importance of creating and maintaining these relationships that become more than that they become true friendships!

 

Sunday, August 30, 2015

56 candles !!


         

 

 

                                                                                       Edition 297 Monday August 31st 2015

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Hi,its birthday week again and Im feeling kinda special just like it should be …right?I know we do our best to ignore the fact we are another year older but I reckon it is a time to celebrate so why not. There are a couple of things I make sure I do….first take the day off work and second spend it with family.You cant go wrong if you adopt this simple strategy in my view…so why not keep up with this Jones boy and do the same….go on.We have a special day off planned this week and I cant wait!

My thoughtful wife jumped the gun and gave me my present early after I threatened to hold my breath until she did! I love my italian wooden eco-watch, it is very cool and totally recycled!

Fletcher says; he is not sure what is cooler his new wooden eco sunnies or his scooby doo harmonica but combine the two and we are talking a junior Bob Dylan/Neil Young prodigy!!oh yeah!

Some more personalised plates spotted last week included; DR PAWS,CAT LDY,PPMINT,4 CASTA,

MID WYF,FOSSYL,GOALZ,LAS VGS….and soon to be UPBE4T,be on the look out Auckland motorists!

I arrived at one of my favourite City cafes the other day a bit early so helped them get organised by setting out some tables and chairs. I thought nothing of it however later was rewarded with a free coffee and a couple of pieces of delicious five grain toast.Simple stuff rewarded with an appreciative smile and a small gesture that will be sure to have me raving about them to everyone I meet….Customer service 101…..simple as that.So make sure you visit Urban Jungle Café in Grey Lynn whenever you are in the City!.Another special week that saw more whale and seal sitings in our back yard and the announcing of the All Black RWC 2015 team!!Whilst Fletcher and I were disappointed to miss out this time we cant wait for the action to start in less than three weeks…bring it on !!

Have a great week,looking after you,family and friends in that order!…..Cheers Jonesey!

 

Harry and the Hendersons reckon SCBY DO would be an awesome PP for Mums car!

 

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I read a letter the other day written to “My former English Teacher”. It was a letter the writer has always wanted to pen and was invited publicly to do so and did….it went something like this……Her former English teacher didn’t ever recognise her ability or presence in the class to the point where they didn’t even know her name! They also had the audacity to tell her parents at the parent-teacher interviews that she would never amount to anything and would fail School C English miserably.The letter went on to say that after passing School C English she moved and changed schools where she met an English teacher that did recognise and foster her talents which ensured she effortlessly achieved her University entrance pass.At University she majored in English and went on to get a masters degree with honours. Today she is the Head of Deparment English at one of New Zealands most prestigous secondary schools no thanks to her “former English teacher”!The letter goes on in scathing fashion to thank this former teacher for demonstraing clearly to the writer “how not to” teach and treat students. It also says that it taught her that a students name is one of if not the most important thing to them so making an effort to learn and recognise that became a huge part of her career and her subsequent rise to success.This letter is sadly one a lot of us could write to someone we have met in our lives who failed to see or appreciate the ability each of us has.To our credit we have perservered regardless because we have met people who have believed in us and motivated us to succeed and most of us have a story or a letter we could write about that person too.This letter made me realise yet again that we need to see the good in every person we meet regardless of our first impressions or the perceptions/influence of others. Everybody deserves a chance to prove what they can do and it is up to us all to look for and encourage that unconditionally!


Sunday, August 23, 2015

'Thumbs' up!


 

                                                                                       Edition 296 Monday August 24th 2015

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Hi,I am merely days away from taking possession of my personalised plate.’Lay-buying’ was a cool idea as it has made it into a hard earned award and ensured the anticipation has reached fever pitch!

Its like a lot of things you never notice them until you are personally involved or linked in someway.PP’s are no different….some I have noticed recently are; ROK IT, NVS, BSOLD2, IT CHIC,

HD ROC, GO IV IT, HAT TRK, U STAR…..quite clever really and quite a few out there in the traffic when you start looking for or noticing them.

Fletcher says;now his birthday is done and dusted he is focused on getting some early requests in to Santa Claus! Mum and Dad have seized the opportunity to reinforce the link between the jolly chap delivering and the terms and conditions of the Jones family ‘good behaviour contract’ document!

I am sure there are many ‘first signs of madness’ that people look out for but frantically looking for your missing phone while you are on it has to be right up there!!The fact it happened to me a couple of times last week means I clearly cant multi-task and could be losing it (the plot not the phone!).

It certainly was a source of entertainment/humour for those who observed this bizarre behaviourJ!

Almost as funny as my falling off the stage at a recent conference correcting the fall in mid air and effecting a styly landing that an Olympic gymnast would have been totally happy with (8 out of 10).

Ever noticed how useful thumbs are?....didnt really think about it till one was injured recently. Crikey what an invalid without a fully fit thumb(try doing up buttons and texting for example).Six stitches beats a sore thumb all day long so no sympathy vote or attention….such is life!!

Thank you for your feedback and support as we approach a huge ‘Upbeat’ milestone our 300th episode…..how exciting is that. I hope you are all well,have a great week ahead…..Cheers Jonesey!

 

Harry and the Hendersons reckon every dog has his/her day and that the wait is worth it!

 

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“The single biggest problem in communication is the illusion that it has taken place.”
― George Bernard Shaw

 

I find most people are reasonable and approachable most of the time so why do customers get so upset sometimes?

In my observation it is caused by a lack of communication.

In a couple of examples recently I had to get involved with disgruntled customers who had got to the end of their rope because we had failed to communicate with them.

These situations could have easily been avoided if our customers had known what was happening!

To prove my point I got members of our team to make an effort to keep our customers in the loop when they requested us to do something…..even when we were unable to resolve things promptly.

I also got our team to make an effort to thank our customers after they had either paid us or provided us with information to assist us to assist them….WOW what a difference those simple things did to the relationship with our customer.

Instead of frustration leading to anger we had positivity that led to friendly thankful customers.

Like anything it is often the simple inexpensive stuff that makes the biggest difference.

I think the key thing for me was that even if the news is not that great it is still better than silence!

My next mission is to attempt to instill this customer communication  focused culture throughout our business so our entire team makes this a key goal daily.

There is no better feeling than successfully serving a customer and having them genuinely happy with you,your product or your service……that ladies and gentlemen is what makes the business world go round.There are times when the customer is definitely not right,it is our job to figure out how to show them without losing them….prompt positive communication is the key!Call a customer NOW!!

 

“The customer’s perception is your reality.” - Kate Zabriskie