Edition 412 Monday 05/02/18
Hi,in
a somewhat unfortunate sequel to our magical Waiheke tropical island retreat we
have all been suffering from a sea lice invasion of our nether regions (too
much info?)! In an effort to conserve precious tank water we avoided showers
and baths to our peril!The lice who are thriving in the warmer sea temperatures
dined out on white man woman and child!
Dr
Google reckons it serves us right and to expect it to take 2 weeks to clear up
(really!)!!
Fletcher reckons 7 weeks school holidays is pretty cool but cant wait to get
back there on the 7th February……and yes whilst its been
wonderful……Amen to that son !!!
Something funny about sea lice is there is nothing funny about them, why are
they even in the ocean, what purpose do they serve, why are they so ugly and
hideous.Surely they have better things to do than hang out in peoples swimming
trunks spoiling an otherwise perfect holiday?!!I am sure Dr National Geographic
google has these answers and more however I am too busy itching wildly to
bother even finding out aaaarrrggghhhhhh.
This
weekend staying with friends up North we have had to work hard to convince them
we don’t all have a highly contagious disease they are in danger of catching
from the Joneses!
Think
of us wont you Im sure and in the meantime take care, always share and have a
another cool short week ahead…Cheers Jonesey.
Kate Henderson reckons it was ruff to think immediately fleas
and blame her!!
“Make the
customer the hero of your story.”Ann Handley
How are you doing being plunged back into another “same
shit different year”scenario?
It doesn’t have to be that way with all our best
intentions and all that but can and does quickly turn to custard.
In the last week I could have been excused for starting
to answer the phone “Complaints Department Clinton speaking”….and actually did
a couple of times for fun!
It never fails to amaze me how many employees of ours
and other companies lose site of their reason for being and having a
job…..their customers.
Customers don’t have to use your company they have
choices and it doesn’t take much for them to exercise their right to make that
choice.
Why do some employees seem to think they can treat
customers anyway they like and still expect them to deal with them?
These same people seem to also think that their
customers are jolly lucky to have them and will accept being treated badly yet
still pay us happily and stay loyal?
In the last week I have had to move into damage control
a number of times to assure customers their business is important to us after
others have done their best to convince them otherwise.
I have also had to lean heavily on senior team members
to address issues urgently in an effort to ensure these employees or
contractors shape up or ship out!
No room for arrogance or complacency in a business that
wants to survive and grow!
As a pleasant footnote I also had several opportunities
to pass on compliments to team members , contractors and suppliers who have
provided exceptional service.
It is important to provide feedback both good and bad
as it all helps a business to grow.
We should all divide our time equally between looking
for things going wrong and right.
So good luck nuturing the positive seeds and getting
rid of the weeds!!
“Nobody
raves about average.” Bill Quiseng
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