Whose the Boss?

                                                                                       Edition 360 Monday 05/12/16




Hi,tis the season to be jolly well happy and how could you not be with the Pohutukawa’s blooming,holidays approaching and the sun shining.We entered into the spirit with the annual visit to the ‘pick and chop’ Christmas tree guy to select our real Chrissy tree. It has filled my car and our house with a beautifully festive fresh pine smell….ahh tis definitely the season to be jolly well happy all you potential grinches and grumps!!   
Fletcher reckons; his Mum is definitely the boss when it comes to selecting Christmas trees because none that Dad thought were any good were selected.The man at the pick and chop also secretly confided in Fletcher and Dad that it was ‘a woman thing’… and on that we all agreed (quietly)!!
On a lucky/sort of funny note I recently received an upgrade to a new I phone 6 .So you can imagine my distress when I discovered the phone was missing after arriving at the office.So on retracing my movements I remembered I had placed the phone on the roof of my car so I could unload stuff and hang up my jacket!!!I had one of those ‘you dumbo,how could you,this is not going to be good moments’ before gingerly going to the car for a hopeful look………..
I am relieved,pleased and over the moon to report that despite my best attempts to dislodge the phone in the 5km I had travelled from my last stop it was still sitting on the roof non the wiser!!
I never knew phones had 9 lives but if the do then mine may have used them all at once !!!!
So on that note, have a lucky, funny and festive ‘Upbeat’ week …..Cheers Jonesey!
Harry and the Hendersons reckon they have always known Mum is the boss!!


“Feedback is the ‘gift of growth’ ”. Ralph Smedley Founder of Toastmasters International 1924
I spoke recently about feedback I had given our local ‘big shed’ DIY Mega Mitre 10.
In a follow up to that feedback the Manager made contact and invited me to meet him.
He wanted to discuss the feedback and apologise in person for the concerns I had raised.
In an interesting/amusing twist it turns out the Manager/Franchisee/Owner and I know each other!
So we had a meeting and discussed my concerns and what he had done about them in order to ensure his team were aware of the potential impact of them on their customers.
I was pleased to discover that there is a significant amount going on behind the scenes at Mitre 10 to train and develop staff in the art of customer service.
Dave the Manager has grown his staff in 2 years of operation from 68 to over 100! He is always looking for good people to assist their customers.
He went through my feedback point by point saying that he had checked their CCTV footage and was able to follow my progress on camera on each of my visits to the store!!(Big brother is watching!).
He explained the cameras were installed to control shrinkage (shoplifting) but came in handy for checking out complaint claims like my one of waiting too long at checkouts etc.
We had lots of laughs about his staff throwing darts at my CCTV pictures on the staff café walls and me now being identified as a highly sensitive customer when next visiting!!
In another cool twist we ending our meeting talking about the opportunities that existed for both our companies to work together!!
The upshot of this was an invitation to me to quote on supplying his business with a range of Green Gorilla equipment and services!!
I am so glad I took the time to give Dave and his team feedback….I urge you to always do the same!
Feedback is the breakfast of champions”. Ken Blanchard