The Batchelors

         

 

 

                                                                                       Edition 328 Tuesday 26/04/16

 

 

 

 

 

Hi,in a BIG first my son and I will be ‘batching’ it this week as Christine heads away for the week to familiarise herself with a number of Scenic Hotels around the South Island!Yes it is a tough life but someone does have to do this arduous task and along the way experience all the tourist attractions as part of the deal.I on the other hand have been exercising flat out for three and half years for this moment,me Vs the kid for 4 days who will last the distance,watch this space!!!(see attached!!!)

Fletcher reckons;his new All Black kicking tee will give him more distance and accuracy something lacking from his game of late!He also reckons he will do his best this week to look after Dad but has asked Mum to leave full instructions and to have her phone on and handy at all times!!!

Anzac Day is always a time to reflect on just how lucky we are that some extremely brave men and woman didn’t hesitate to fight and die for their countries and ultimately the freedom and honour of future generations like us….lest we ever forget or not be eternally gratefull!

I hope you had a supercool long weekend catching up with family and friends and have a great short week ahead………..Cheers Jonesey

 

Harry and the Hendersons reckon Police dogs are legends,lest we forget Police Dog Gazza!

 

 

“Perfection is not attainable but if we chase perfection we can catch excellence”.

Vince Lombardi

 

When you operate a business involving vehicles and equipment you know things can and will go wrong at some stage.

When you work in that business with other people you know there will always be a ‘human’ element that may, can, and does go wrong from time to time.

In a couple of recent examples,both the above combined to various degrees and I have ended up in the middle of the aftermath

faced with questions/ decisions?

How far would you go to make sure a customer gets service?

In both cases I am pleased to say I have not hesitated to get personally involved to assist and retain our customers.

In the first case I am assisting to rectify the service issue to ensure a planned event that didn’t proceed last week does this week.I guess it was also a bit of a wake up call for me in that I probably should have been more involved in the first place anyway!!!Hmmmmm Ok point taken!!!

The second instance saw Fletcher and I head across town to empty a wheelie bin on Sunday after our customer was promised it would happen on the Saturday but didnt.

We emptied the bin into the back of my car and headed for the local Transfer Station in what turned out to be an exciting Father/Son Sunday outing.

It was made even more exciting and rewarding when the owner of ‘Delish’cup cakes made sure we didn’t leave without a gift pack of six of his biggest selling cupcakes!!

Needless to say they were ‘delish’ and he didn’t have to ask these hungry rubbish men twice we were in like Flynn and left feeling a bit sick afterwards!!!

So in both cases ‘going the extra mile’ for our customers certainly made a huge difference and whilst solving the immediate service issues it also went a long way to securely retaining their business.

I guess the key to making the effort is to then identify where the service issues were originated and why and to working hard with those concerned to ensure there is no repeat.

Anyone can be a busy trouble shooting fool or an ambulance at the bottom of the service cliff but it takes a special person/company to learn positively from their mistakes…….Go Jonesey!!!!!!!!!!!

 

“Customer Service is not a Department its everyones job.” Steve Job