Edition
243 Monday July 21st 2014
Hi,winter is the coolest time literally and metaphorically,there
is something special about hearing the rain cascading onto the tin roof while
you are enveloped in warmth mesmorised by the happy flames shimmering and
dancing alluringly across the log fire!....yes add yummy comfort food to this
formula and hibernation has a lot going for it if you want to be as smart as
the average bear!!
Fletcher says; who
said being two was so terrible?I don’t know what all the fuss is about. I have
decided to break the mold because I am seriously cute!(and modest like Dad).
I have a lot of trouble comprehending how crazy and senseless
the world is most times but never more so than in the last week. I have been consumed
in shock and sympathy for the families and friends of those who tragically
perished in MH17 and for the innocent people affected by the endless and
escalating unrest in the so called ‘holy land’ ….yeah right !
I am eternally grateful that our intrepid travelling son Mark
who is currently catching breath in Bangkok was not involved and that we live
in New Zealand that is far away from this global craziness.
Life is short, none of us know exactly how short so best we
all seize every day for what it is , another opportunity to make the most of
our time on this earth with the people that mean the most to us,our family and
our friends. Have a great week, take care, laugh and smile a lot…….Cheers
Jonesey!
Harry
and the Hendersons reckon those Russkies have always been a dodgy bunch!!!
“Walk the yard , kick the tyres, talk to staff, live and
breathe the business”. Pat Gilman
One of my favorite former
Managers Pat had some great sayings and habits, his quote above was both rolled
into the one.
How can you manage a business
if you don’t know what happens within it? You need to experience the coal face,
kick the truck tyres in the yard talk to the drivers and staff in the office
all of whom drive the business daily. He was so right a walk through the
business talking to all staff can be revealing and rewarding for all concerned.
Pat used to arrive early
and meet the drivers and office staff in a collection business before the
rubber hit the road. He would find out information that assisted him to
understand what made the business tick and that also helped him to build the
trust needed to make important decisions to ensure the business was able to
continually grow and improve.
This was a valuable advice
that I have tried to use in my own career both in the businesses I have worked
in but also when working with the businesses of the customers I have built
relationships with.
Establishing and
understanding what makes your customers businesses operate is crucial to being
able to provide them with creative/innovative solutions that assist them to
also ‘be better’.
There have been many
instances where a commitment to understanding a prospective customers business
has provided vital information that has created an important point of
differentiation.
It seems simple and
straight forward enough but it is surprising how many people I know don’t know
all they should about their businesses or those they provide equipment,
services and products to.
Knowledge is definitely
power on all counts so my challenge to you all is to set yourself the goal of
improving your knowledge on both fronts,it can only benefit you and those you
work for and with!
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