'Never'

 Hi,thanks and well done to all of you who noticed I didn’t ‘update’ the ‘Upbeat’ date last week. I take back everything I said about you only scanning it quickly for scandal and gossip!! Good work!!

Funny old week just gone which started with me getting into trouble having a crack at one of my favourite passtimes…..’bin diving’ as I jumped into a huge 35m bin to remove some pallets that were contaminating a load of recyclable glass. It seemed easy at the time but I underestimated the difficulty of the task not to mention the effect on my business clothes.Apart from ruining my clothes and breaking all the companies health & safety rules I also managed to incur the wrath of the company hierarchy for wasting time and energy…ahhh try to please everyone and please no one!!J.

Then I was collecting a couple of 15 litre water bottles for our cooler at home when I dropped one in the Just Water reception and the bottle split spilling 15 litres of water onto the carpet!! I freaked as everyone was up to their ankles in water, I apologised and left quickly funny tho eh?J!!

Continuing with the irratating/ annoying theme  I got a phone call from a large potential customer contacts boss aggressively and rudely telling me to back off the sales pressure on his report!? Seems I had missed a couple of voicemails from the report telling me the same thing but more politely!!

 This series of dumb arsed events in the first half of the week knocked my confidence around a bit but in true ‘Upbeat’ spirit and fashion I fought back and and cleared my head and refocused for the rest of the week to finish strongly by unearthing a couple of golden opportunities and signing two deals. Adversity and set backs breed strength and resilience, so my advice is never, never  give in !!!!

Speaking of never giving in, what about the Kiwi League team and the mighty AB’s !!!! 20 seconds to go in their games and they come up with amazing converted tries to snatch the games from the jaws of defeat, brilliant. In life and sport, its never over till its over.Never give in folks……..ever!

I hope you had a great weekend soaking up the sun somewhere with family and friends. Have a cool week ahead and remember no matter what happens stay ‘upbeat’ and focussed….Cheers Jonesey!!

 

Harry and the Hendersons reckon they noticed the date thing last week….yeah right!!

 

“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”Jeff Bezos, CEO Amazon.com

 Never underestimate the value of outstanding service!!

We had issues with our gas cooker at home so I called some gas fitters from our local directory.

The first guy I rang sounded put out and promptly told me he was far too busy to assist us. I must admit this experience put me off making the next call however Im glad I did. The next guy was the complete opposite in every way. His name was Mat Bowman and he asked a lot of questions about our gas cooker. He methodicly gathered information from me in an effort to establish what our issue was. Finally after a  thorough round of investigative interrogation in the most pleasant manner he was able to diagnose a simple fix which he took the time to explain to me over the phone. Now as you now I am no whizz with the techo stuff or as a practical trouble shooter however with Mats guidance I was able to reposition the top of the element to the bottom in the correct manner (yes that ‘simple’) and hey presto problem solved ladies and gentlemen. OMG what a breath of fresh tradesman air this was compared to the ‘cant be bothered’ or ‘you sound like a bunny’ rip off merchants we are normally exposed to !!! Mat saved us approx $150 in call out and hourly rate by taking an interest in our problem, identifying its (and my) simplicity and then solving the issue by offering his expertise and going the extra mile to do so.

Mat Bowman, mat@bowman.co.nz phone (027)559-9601 You are a legend and I will refer you to everyone I know plus anyone I hear of who needs a quality plumber or gasfitter.

Never underestimate the value of outstanding service….a classic kiwi example restoring the faith.

 

“When the customer comes first, the customer will last.” Robert Half