Edition
206 Monday October 7th 2013
Hi,our very own
blackbirds are nesting in our letter box, daylight saving jet lag is over and
the bbq has had its first serious work out…..ahhhh there is warmth in the air
and a spring in the step with another iconic kiwi summer in prospect. Also time
to tackle the lawns and outdoor chores that have been on hold during the winter
months. After a huge day outdoors on Saturday we treated ourselves to a hot
bath, mainly because Auckland were getting kicked by Wellington in the footy !
Crikey that was amazing, our poor bath, ignored for so long in favour of the
quicker less soothing shower, our aching bodies promise to savour you on a more
regular basis!
Thanks for all your
messages re Dad, I am pleased to report that his surgery went well and he is
recovering well. A reconditioned heart, a lot to be grateful for and even more
to look forward to.
Fletcher update; our little man is so funny, if he is up before
I go to work and when I get home he will either select a pair of shoes for me
to wear or put them away for me after use!!(see attached photos). He is growing
like a weed and developing personality and character features that Christine
and I either claim or deny is linked to us depending on how cute or obnoxious
the trait might be!! J
One of our older boys,Mark is home currently from the UK and
it has been cool to catch up with him before he heads off to experience and
write a new chapter in his seamingly never ending OE adventure. “May the sun
always be on your back and the wind always be on your face” ,go well son.
Wow, how about that All Black game against South Africa, the
stuff All Black legends and folklore are made of. I can remember watching as a
wide eyed kid years ago with Dad when legends of the past like Colin Meads
(playing with a broken arm) and Bryan Williams (who mesmorised the Springboks
with his magical side step as a 19 year old) etched themselves into the history
books forever.
I hope you had a relaxing spring/summer weekend with family
and friends and that you have an awesome week ahead, not long now till Labour
weekend J……Cheers
Jonesey.
Harry
and the Hendersons reckon some
days you're the dog; some days you're the hydrant.
“Customer service is not a department, it’s everyone’s job.” Sam Walton
We have recently secured a recycling service supply deal with
a large chain store. We will be supplying 30 stores in the Auckland area which
is very cool and a great coup for our company.
As part of the roll out I had to call each store to make sure
they knew what they were getting, when and what they had to do and what to
expect from us in return!
The thing that amazed me was the difference in phone
answering, service and attitude from one store to the next. They ranged from
super receptive and enthusiastic to mildly interested to couldn’t care less. It
proved to be an interesting independent customer service observation exercise which
while unintentional did provide a useful insight into how the stores were
tracking in these areas.
I was faced with an equally interesting decision to
make…..did I ignore what I had observed? or did I mention it to my contact and
pass on the information/assessment for their future benefit?
I chose to share the info and observations I had made as I
believed it would enhance our relationship with our new customer as well as
benefitting them with targetting training and development needs. In other words
or ‘sales speak’ a win/win outcome for all parties.
Luckily I was right, my customer was appreciative and asked
me to present my findings to one of their Managemet team meetings for the
benefit of all Managers…..amazing, I couldn’t believe it !
So an awesome outcome was achieved from taking the initiative
derived from something initially unrelated but eventually super relevant and
mutually beneficial.
I believe we are surrounded by opportunities like this every
day, we need to ‘get better’ at recognising these and to then make the most of
them!!!....Good luck, keep your eyes and ears open!
“We
won’t complain. We just won’t come back” Mr
& Mrs Customer!!!
No comments:
Post a Comment