Edition
188 Tuesday June 4th 2013
Hi, thankyou for the feedback last week regarding my Father.
I am pleased to be able to report that after staring death in the eye on
several occasions he miraculously lived to tell the tale. He is getting
stronger by the day and has even talked the hospital staff into letting him go
home mid this week !
We are so grateful for the care and attention he has received
and indebted to the staff of Auckland Hospital for their amazing skill and
professionalism. We are lucky to live in New Zealand for sure!!
The North Shore Rugby Football Club foundered in 1873!!
celebrated its 140th year in existence last weekend. We took
Fletcher to his first live senior club footy game to witness the mighty green
and whites win in the dying minutes against the old foe Takapuna in a fitting
local derby clash. It was a return to the womb for me as an ex senior player
and coach as we joined hundreds of past and present members, players and
supporters to recount our favorite memories from the years past of the clubs
proud history.The stories became more embellished and courageous as the night
went on, it was great to catch up with so many people who had played such an
important and large part in my life. As
is quite often the case I was reluctant to make the effort to attend but
was yet again left thanking Christine for motivating me to get there, who knows
when I might see a lot of those people again? Crikey talk about a West Coast
hermit……need to get out more!!!:)
I hope you also made the effort to catch up with family and
friends this Queens Birthday weekend, I am sure you will agree,like I did,that
it is more than worth it.
Have
a great week , Cheers Jonesey!!!!!
Harry
and the Hendersons reckon pole position in front of the log burner is their
right!!!
“The goal as a company is to have customer service that is not just the
best but legendary”.Sam Walton, Founder of Wal-Mart
They called him Ernie and he drove the fastest milk cart in
the west!!!
Remember that song about Ernie the milkman?, it was a
classic, a bit like the “my old mans a dustman” …..well we also have an Ernie
on the Green Gorilla team and he drives a rubbish truck !!
I imagine Ernie the
milkman was probably a character just like our Ernie and both people who are
quite unique.
You see ‘our’ Ernie is 74 and as fit as fiddle , he is on the
road most mornings at 2am picking up rubbish and recyclables and goes hard out
till the job is done, normally by about 10am. He also owns a commercial
cleaning business and breeds and rides quarter horses in his “spare” time !!!
Ernie lives and breathes his driving role for us and always
goes the extra mile on behalf of our customers.
In a classic example last week Ernies truck broke down and
was off the road while being repaired. Ernie got frustrated about the time the
repair was taking so he used his personal car and towed his horse trailer
around to our customers picking up their stuff so they didn’t experience any
delays to their service!!! The effect this had on our customers was amazing,
they couldn’t believe Ernie had done this off his own initiative. Our company
was also appreciative for the commitment Ernie displayed to making sure we
continued to service our customers. What a guy, he is a key point of
differentiation between us and our competition and a major reason our customers
pay extra for a quality service. Wow , I hope I am as committed and as
energetic when I am in my mid seventies.
Thanks Ernie you are a
legend and an inspiration to us all. Every business needs a team of Ernies!!!
“A man without a
smiling face must not open a shop.” Chinese
Proverb
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