Edition 164 Monday 12th November 2012
Hi,thanks for the feedback from last week which basically followed a common thread summarised as follows; “Harden up, you have been a Toastmaster for over 20 years you should and do know better!”
Enough said…..clearly if you want something bad enough you will do what is necessary…..right !
Old habits die hard that’s for sure, I have a bad habit of looking at emails and text messages when the traffic is at a standstill or inching ahead at motorway onramps etc…until last week when distracted doing just that I drifted ever so slowly toward a barrier and as expertly as you please managed to side swipe it before correcting at the last minute !! Habit now broken as well as providing outstanding entertainment for those behind, ahead and beside me in the queue! Wake up man !!!
Other recent ‘Jones stuff’;
- Harry Jones and our vacuum cleaner cant wait for his summer # 1 shave next week !
- Mark Jones has arrived in the big apple post storm but pre snow…..very cool mate!, enjoy.
- Jim Jones has reluctantly decided to part with his beloved lifeboat ‘The Ark’, Noah bull mate!
- Corporal Jones of Dads Army said ‘Don’t Panic’ for the final time at 92! RIP Clive Dunn!
- Boris Jones the cat continues to live a charmed 3 legged life in the ‘departure lounge’ at 48 !
- Fletcher Jones cruised effortlessly through the 6.5kg and 65cm barriers at Plunket day !!
I hope you, your family, and friends are also continuing to do all sorts of new and exciting stuff in an effort to wring every last bit of fun and enjoyment out of your lives. Life is too short a trip to not be always trying to make the most of every experience, no one wants regrets in the departure lounge!
Have an awesome week ahead going for it ……..Cheers Jonesey
Harry and the Hendersons milked the Guy Fawkes thing for all it was worth gaining 3 sleeps on the bed with Mum and Dad,see the joy on the grumpy mans face,roll on New Year
“Spend a lot of time talking to customers. You’d be amazed how many companies don’t listen to their customers.” Ross Perot
We are in the fortunate position of experiencing some significant recent growth as our little start up business flexes some Green Gorilla muscle out there.
A recent investment in a new resource recovery facility combined with increased brand awareness has seen a steady incremental increase in customers and volume which is awesome and satisfying.
In some ways the easy part is over and now with some growing pains emerging we need to consolidate, maintain and put the necessary infrastructure in place to take our business to the next level and beyond.
One of our major points of difference to date has been our ability to provide quick, quality, personal service at a competitive price however the honeymoon period is over and our customers want and expect more!
As Ross Perot’s quote above rightly says we all need to listen carefully to our customers so they can be an integral part of our survival and future growth. I have always loved the following quote, for me it says it all about the importance of knowing your customer;
“To understand the person, you must first walk a mile in their moccasin.” Indian Proverb
Talking with and listening to our customers is something everyone in our organisations must play an active part in doing daily. Only when we do this(walking in their moccasins) will we be able to understand what they want and need and be able to empathise with them. This will allow us to recognize what they need from us and identify any areas where we are not meeting these needs!!
“Customer service is not a department, it’s everyone’s job”. The growing Green Gorilla!!
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