Edition141 Monday 28th May 2012
Hi,it is exciting going to the local refuse transfer station. I cant wait to get together a stack of junk at home so I have the perfect excuse for a return visit !! We have had a bit of stuff accumulated but not enough to justify the trip…..but this weekend with a major push on getting ‘things baby’ ready I finally had enough rubbish. Crikey it was busy and there was pre-loved treasure everywhere. I backed in next to a guy who was ditching a perfectly good surfboard and mountain bike! I politely identified my targets and asked nicely if they were fair game (scavengers etiquette). Getting the go ahead I was in like a kid in a lollie shop and grabbed both. But then I noticed a kid looking longingly at the bike and I weakened and gave it to him and his dad, they were wrapped. Anyway I still ended up with my scooby doo surfboard so I was happy. Just as I was about to resume my search unbelievably I got asked to leave because I had barefeet!Not even some quick talking and thinking by pointing out a pair of discarded shoes that would fit could save me, I was gone, red carded, gutted!
Never mind it was great while it lasted,it is cool fun being a steptoe but you need room for treasure!
So we spent the weekend paying to advertise for ‘Hirequip’ with trailer in tow hauling the Retro bike to town for a puncture repair (no spares on two wheels!).This left us with a perfect excuse to buy something to haul home which we did from our favorite estate sale(pre loved junk) store. Some expert bartering saw us secure a nice little oak table and chair ensemble! Then last but not least the highlight,the Sunday junk run to the transfer shopping station (tip!)…What an adventure we had.
The weekend wound down nicely as we sat down exhausted on a grey old Sunday afternoon in front of a cosy log fire and fell asleep with Harry and the Hendersons curled up at our feet!!ZZZzzzzzzzz
I hope you had an awesome weekend doing exactly what you wanted to with family and friends as we look forward to the coming week and QB weekend,have a great week, cheers Jonesey.
Harry and the Hendersons are happy more junk went than came back,more dog shed room!
Goodwill is the one and only asset the competition cannot undersell or destroy”
Marshall Field
What makes people buy from the people they do? What makes people regular users or visitors to a particular business time after time? Goodwill? How do we find the answer to these questions?
In my humble opinion we should ask ourselves why we shop where we do, we should ask our friends and family and finally we should ask our own customers why they use us.
I am continually doing my own customer service survey of the people I deal with. What I find is if people make me feel comfortable about dealing with them then I will return again and again. How do you make me feel comfortable?,give me prompt friendly service, remember my name, treat me like a person and not like a number.I have favorite businesses I use who all make me feel like I am important to them. They create a warm atmosphere that envelopes you when you are there and makes you feel like you are in a non threatening ‘part of the family’ type environment. The owners and staff of these buisnesses make it easy and pleasurable to spend time and money with them.
Secondly, I always ask and listen to my friends and family when they tell me about good and bad experiences they have had with busnesses. Often I will visit a business that is recommended and I will always steer clear of one that gets a bad rap….what does that tell you !!
Finally, I ask our customers why they deal with us, what they like and what they don’t like, if anything. It is important to also ask any customers you lose or who stop using you over time why? Interesting stuff and essential to know and understand what makes a good business better and how to make sure you create the atmosphere and environment in your business/workplace that you find enjoyable yourself. Its not rocket science its often the simple stuff that makes the biggest difference, things like common courtesy, family values, names, smiles J…Go to it, good luck.
“When we take care of our customers, we take care of ourselves.” Zig Ziglar
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