Edition 282 Monday May 18th 2015
Hi,’piano,free
to a good home’, how bad could that be? Very,as it turns out!We jumped with
excitement(sort of) when a nice old local lady offered us her redundant piano
for free.Beware nice old local ladies and the word ‘free’ nothing is ever
‘free’.The devil was in the pick up and relocation as it turned out.Also best
not to tell too many people as they quickly disappear in anticipation of being
asked to assist!One borrowed truck,two strained back muscles and the only
neighbour who didn’t get advanced notice later the piano was sitting proudly in
our lounge getting thrashed by its newest pupil(see attached photo).I now know
why the late Peter Fatialofa was so strong and why people struggle to even give
away pianos (for free!!!).I admit I actually like the sound of having it
around!!
Fletcher says; It might sound a
bit dusty and rough at the moment but hey if Beethoven was deaf and he was a
legend then there is hope for him on his new toy before others become deaf
too!!!!!
Crikey,how
many times must I tell myself…when you see something in a second hand store you
like then buy it…or you will rue the day!Sure enough last week I missed out on
two pieces of pre loved treasure because I hesitated!!...yes,yes he who
hesitates has to look elsewhere for good junk,grrrrr!
STOP
means STOP however when not observing this rule last week I came within a
whisker of hitting the local golfcourse head greenkeeper at a T
intersection!Now I could have dwelled on it, made excuses (dirty
windows),blamed him or denied it even happened or that I was even in the wrong
but instead I took the initiative and,called the golf course from the car, apologised to him in person, plus made
the effort to clean my side windows and wing mirrors for better vision(good
idea folks).
I
hope you had an equally enlightening week/weekend and managed to have fun
whilst spending plenty of time with family and friends. Have a great week
ahead……………..Cheers Jonesey!
Harry and the Hendersons reckon
Fletcher will have them up and dancing jigs in no time!
“It’s
easier to explain price once than to apologize for quality forever.” – Zig Ziglar
After putting up with
leaking swim goggles for far too long I finally decided enough was enough!
So I asked the nice(?)
lady at pool reception to assist me to figure out which of the hundreds of
pairs displayed would be best for me….her reply was unhelpful and
unbelievable!!
She said, “every pair has
a detailed description on the packet,I am sure you will sort it out”!!!
There were several things
wrong with this piece of sales asssitance……firstly I didn’t have my glasses or
a magnifying glass to decipher what was written on each package! Secondly there
were so many pairs and at all sorts of different prices they all blurred into
one for me and further frustrated my efforts to find the most simple and quick solution for me!
So I decided to have a
crack at serving myself and hope for the best, not ideal, but I was in a hurry
and needed something fast. I eventually ended up with a medium priced goggle
solution that fitted my needs(and my head/eyes) as well as a new swim cap (one
size fits all thank goodness J).
I should not have had to
do this so I thought about it (as you do when swimming) and decided I needed to
let the pool management know they were letting their customers down and missing
out on plenty of opportunities to make sales. I duly did this much to their
gratitude and appreciation!
If I had received expert
advice I would have trusted it and likely spent a lot more than I did as well
as saving the time and stress.
It made me think about
how other organisations must miss out on sales every day for the same reason,
lack of training and staff motivation to assist customers to get what they
want…..quick, simple,friendly and expert solutions to their needs.
It also made me think
about doing things differently at our place to ensure our people have the tools
they need to assist our customers expertly and profiiably to us and them….good
lesson for all !!!
“Stop
selling. Start helping.” – Zig
Ziglar
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