Edition 262 Monday December 1st 2014
Hi,once upon a time I was a drainlayers labourer happily
digging drains and mixing concrete from dawn to dusk. I would then run home and
go to footy practise! Then up and off again the next day! Crikey this weekend I
lifted some furniture and loaded some rubbish in and out of a trailer and collapsed in a heap with exhaustion! The next
morning I could hardly move I was so sore,I felt like I had been hit by a bus
that had then reversed back over me!Getting old is painful and sore in places
you forget you had!!
A few well earned beers and a special treat Sara Lee deep
dish apple crumble with lashings of hokey pokey icecream went a long way to
restoring my faith in decadence and the aging process…bless!
Fletcher
reckons; the word ‘why’ is a winner, the secret is to just keep saying
it and the information and the frustration flows aaaarrrggghhh. New Ipad is
pretty cool too, already know more than Dad about how to make it go ! (not that
hard really J).
As I sit here writing to you I am enveloped in the beautiful
natural pine smell and sheer magnificence of our freshly chopped Christmas Tree(photo).We
made sure we were among the first to choose our tree for this festive season at
our favourite local ‘pick and chop’.We love the look, the feel and the smell of
a real christmas tree and reckon it signals the official Jones build up to the
big day not to mention the competition between the dogs and Fletcher for the
low hanging decorations and sparkling lights!ggrrrrrrr
Fletcher was on hand at the local fire station to sadly farewell
his good mate ‘Dennis’( photo) who is being retired in favour of the slicker
‘Mitsy’(Mitsubishi).At least with Dennis gone it will mean that ‘Henry’(Ford)
is able to be parked inside again out of the rain and cold….Yay.
I hope you are getting excited about the silly but happy
season approaching and planning to spend plenty of time relaxing with family
and friends, have a great week…………….Cheers Jonesey!
Harry and the Hendersons reckon apple crumble and icecream
allround sounds fairer!
One customer well taken care of could be more
valuable than $10,000 worth of advertising.– Jim Rohn
I was reminded this weekend about the
importance of getting customer service right.
I made plans to do some stuff and
needed to organise equipment to assist which I did in advance.There were
mistakes made with the bookings that caused me inconvenience and frustration at
short notice. I perservered and eventually got what I wanted after a number of
phone calls and extra kms. This was not made easier by the unhelpful/negative
attitude displayed by the staff of the company I was dealing with.There was a
distinct lack of care or responsibility shown toward me as their customer at
any stage of our interaction over the course of the weekend.I dealt with two
branches and four front line staff.The equipment and the service was sub
standard and for all my trouble I was charged top dollar for the embarrassment
of being ignored and treated like an inconvenience.I wont use this company
again nor will I recommend them to anyone else ever.This experience could have
been so different if the attitude of the staff had been friendly or positive.I
would not have minded the hiccups or inconvenience if I had felt my business
was important.Getting customer service right should be simple not difficult or
an imposition and as employees we all have a responsibility to make the effort
required to meet or exceed our customers expectations.Too many staff fail to
accept ownership, accountability or responsibility for the hugely important
role they all play in the customer service process. Too many managers fail to
accept that they too must set an example through their own actions and by
providing ongoing training and commitment to service delivery and excellence.
Companies have a lot to gain…..and lose in this vital area.
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