Edition
226 Monday March 24th 2014
Hi, weekends should be relaxing time outs but it is that
‘little job’ list that eventually gets you !!The ‘big project list’ is like the
bridge too far and too easily dismissed from ‘top of’ or ‘front of’ mind but its
those nasty little ones that can and do steal time! For example one of my
little(quick?)things to do this weekend was to fix a sticky (faulty?) door
lock….hmmm a bit later I was surrounded by lots of bits and no closer to a fix
or any idea for that matter on how to put it all back together! The lesson here
weekend DIY warriors is little jobs soon turn into BIG ones when you don’t have
a clue!!
Further to last weeks Man v Wild report Tongariro Titan Mark
Jones is back in town having conquered the first leg of his quest. Crikey Dad,don’t
you know bush/river survival 101 clearly states if you want to know if I am ok
check facebook bro before mounting the search and rescue.Dont worry,yeah right.
From
the Fletcher file; our latest game after
watching some Winter Olympics coverage is going for the double somersault off
the couch on to the lounge floor….dont worry folks…yeah right.
Just when I thought it was safe to say we are rodent free our
head Mousekateer was spotted powering into all his favs in the pantry. Seems
even a straight forward mouse eradication exercise is proving too much for this
Mr DIY however I remain determined and committed. I have been given a deadline
before professional help is contracted for this mission plus the little and big
job lists. Seems my new wife is losing faith quickly even though she did just
commit to waiting ‘til death do we part’ a mere fortnight ago !
I predict we will all have a great week ahead,make sure you
don’t let the team down!
Cheers Jonesey!!
Harry
and the Hendersons reckon they warned Christine I was no handyman!!!
“Names have power.” Rick
Riordan
We are looking around for Fletchers first bed given
his latest growth spurt !Our search has taken us to many bed showrooms and
exposed us to a raft of sales people and so called experts.
I have noticed that the majority of the people who
have attempted to engage and help us have been noticeably short of knowledge or
even possessed the most basic of sales skills.
To date we have not been asked our names or the
name of our son? To me this is the first
thing that should happen particularly in a retail selling environment. Surely
establishing each others names places the rest of the conversation/relationship
on a more comfortable personal level?
As a customer I want to feel personally connected
with my sales person. The other thing I have noticed is that not one person we
have talked to has listened to what we want before they have decided what we
need. They are intent on selling us what they have got rather than what we want
because they don’t know what we want.
All I have deducted from this exercise to date is
why so many large department stores either go broke or have such a high staff
turnover because they don’t sell anything because they don’t seem interested in
connecting personally and/or listening?
Crikey there has to be a huge opportunity for
someone to teach these people some sales basics 101!
“When people talk,
listen completely. Most people never listen.” ― Ernest Hemingway
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