'Beetle' off !!!

Edition 176 Monday March 4th 2013

Hi, my Dad is an impulsive buyer,when he sees something he likes he buys it without too much thought for any implications thereafter.I remember times I came home to find his latest impulse buy sitting in the driveway. A lot of the time they turned into ongoing ‘fixit’ projects but became treasured family possessions. They were mostly random vehicles or boats and quite often a bit unusual looking but that was my Dad.Well I am certainly my Fathers son because I definitely have the impulsive buy gene. A classic example last week was my impulse purchase of a VW Beetle classic car. Born in 1965 (same year as Christine so on a winner there!!) she is a honey and totally irresistable. Hidden down a lonely little industrial street in Pukekohe I was drawn like a magnet to it for some strange reason and the rest is history! It was so impulse that I didn’t even open the door or start the engine! That didn’t really worry me until the seller offered to deliver the car to us on a transporter! (crikey I hope it has got a motor !!) See attached photos, I am sure you will agree she is a little cracker!(with a motor J).

As Muriwai residents we found our bit of coast and our village the centre of national and international attention for all the wrong reasons when one of our locals (known to us) was tragically attacked and killed by a shark last week! Certainly every swimmers worst fear and nightmare and something that has stunned us all. Life is so unpredictable sometimes it is scary,who knows what is going to happen when and why?, best to make the most of every day because none of us know how long we are here for. Seize the day and make every minute you are here count, never miss an opportunity to make a difference to yours or someone elses life

I hope you had a great weekend in the sun yet again, have an awesome week, cheers Jonesey.

Harry and the Hendersons continue to love those Blues! = a happy ‘Rugbyboy’ Dad!

“It's never crowded along the extra mile.” Napoleon Hill

Going the ‘extra mile’ is something that has created a lot of opportunities for our business during our short history.Whilst mostly new opportunities,doing extra last week helped me to retain customers!

I took valuable time out of my day to rectify situations that threatened to cause business loss through cancellation! You see no matter how crash hot your service is (or you think it is) there is always the potential lurking to let down customers.

Both instances of going the extra mile involved doing stuff outside of my normal daily routine and job description. Have you ever read that sentence in your PD that says something like…..”these are your duties and anything else you are asked to do from time to time”. So many of us overlook the need to extend ourselves outside our PD no matter what, in the interests of customer satisfaction!

Last week saw me jump inside a bin to hand unload it in my work clothes, an interesting situation that’s for sure especially when the local cats had been there first!! My car smelled like a litter tray for a couple of hours afterward, but hey I am hopeful this display of commitment will mean enough to our customer to retain our services. If it doesn’t I will be after those cats!!!

The other situation saw me dodging a 20 tonne loader at a transfer station to pull some plastic pallets out of the rubbish to deliver to another customer to protect the surface under our bins on his housing subdivision! I didn’t have to but I did because I cared enough to make a difference to the overall service we are providing. I ended up getting covered in dust and dirt for my trouble but figure it will be worth it in the long run as we continue to be the exclusive provider of services to this huge site.

So there you have it, the Green Gorilla leading by example and saving the customer and the planet along the way. New business is cool but hanging on to existing customers is equally as important !

Edition 176 Monday March 4th 2013