Edition 151 Monday 13th August 2012
Hi,WOW, a lot can change in the course of a week that’s for sure !!! Last week as we selfishly indulged ourselves lingering over a late and sumptuous lunch on Waiheke little did we realise it was effectively the ‘last supper’ we would enjoy peacefully and romantically alone together in so many ways!! YES our world was turned upside down on Wednesday when Christine went into early labour and with one thing leading naturally to another our brand new son Fletcher duly arrived 3 weeks early at 3.03pm Thursday afternoon 09/08/12. All 7.7lb (3.365kg) of him burst on to the scene much to the relief of his anxious parents for whom life was about to change forever.
It is hard to describe one of lifes true ‘Moments of truth’ adequately or to do the real life drama,the love, the passion and the feeling of such an occasion the true justice it richly deserves. Nothing or no one can prepare you for the impact or the true magic that the miracle of childbirth beholds for all who are lucky enough to experience it. Moreover, there is also nothing any one can tell you about the Tsunami of responsibilities and total commitment that is new born childcare. The days post birth have been a sleep deprived blur , everything we were told they would be and much more!
The good thing is we were as well prepared as we could have been and have managed to work together so neither of us gets too overwhelmed. Even so I feel like I have played two games of rugby back to back, attended the aftermatch all night then staggered into the carpark and been backed over by the team bus !!!! I am sure I will harden up during the weeks annual leave I have taken in an attempt to do my bit in getting Mother and child settled in to their new routine and surroundings. I am happy to report that everything went as well as it could and that Mum and son are doing well even if Dad is struggling to keep up. The experience has been surreal and I still havent come back down to earth. I am a doting proud Father all over again and as far as I am concerned life doesn’t get any better. Fletcher and I are also truly blessed to have such a loving and caring Mother and Partner!
It is moments of truth like this that again reinforce that there is nothing more important than family.
On that note I hope you all managed to spend quality time with your family this weekend. If you havent caught up with family lately then I urge you to make the effort to do so again soon.
Have a great week,……..cheers Jonesey
Harry and the Hendersons have welcomed their new brother to the hood. They are very proud brothers and sisters and cant wait to introduce him to the Scooby Doo gang !!!
“Customers are responsible for pay days and provide business evolution.” Jonesey
Firstly, thank you for your awesome feedback on last weeks ‘sizzle’ and your messages of support as we hit edition 150 ! I affectionately refer to feedback as the ‘gift of growth’ so I am eternally grateful.
Another thing that assists with the growth of a business is a commitment to customer service. Looking after existing customers attracts new customers to your business whereas a poor attitude to customer service obviously has the reverse effect. In a perfect example of this on the weekend I read with interest that the TSB bank won the ‘Peoples Choice’ award at the recent banking awards. TSB are not one of the biggest banks in the country but they are becoming one of the most popular because of their commitment to customer service.
Most if not all people surveyed who had changed banks in the last year changed because of a bad experience with their current bank. TSB picked up the most new customers over the same period. When asked people who changes said it was because TSB made them feel special and that their business no matter how big or small was important to them. Clearly an investment in providing quality customer service is an investment in the growth and evolution of any business. If you are not playing your part in delivering this quality then you need to be thinking of ways you can at all times.
“Customer Service is not an ‘oxymoron’ but morons choose not to provide it” Jonesey
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