Promises

 

Edition 65 Monday November 1st  2010

Hi , I couldn’t have hoped for a better start to the weekend. I was lucky enough to get a ticket to the local café on Friday night to listen to some amazingly talented locals. The Kaipara College music group including students and teachers and a sprinkling of famous grandparents treated us to a groovy evening.  Inspirational , ambitious teens, remember when that was us?.

Unfortunately my weekend went steadily downhill from there after offering a shoulder for Maverick to cry on after his first domestic !. Then  watching as  Auckland  and then the mighty All Blacks were cruelly beaten in the last seconds !! From the high of Friday night to the lows of rugby hell !!, I know you cant win them all but hey two last minute losses !!!come on !. There is more to life they say but I am having trouble figuring out what whilst still deep in mourning.

The weekend finished on a high meeting some creative local trick or treaters and spending time with some neat friends. I hope you had a great Halloween weekend. Cheers Jonesey!

Harry  the “All Black “ hound was hiding under the cushions as the big game came down to the wire ! just when we needed him in the defensive line !! Arrrrrrggggggghhhhhhhh

 

“Never over promise or under deliver. Promises are like babies:they are fun to make , but sometimes very difficult to deliver” John Fenton

I am the consumate sales person, I cant help myself I get in the groove and sell all these wonderful features and benefits then have to PANIC about how I will deliver on the promise!! (know the feeling?). Or in other words I sell what I believe the company can deliver but then have to resell the deal three more times internally before I can actually get it to happen!(know that feeling too don’t you !!).

The secret to under promising and over delivering is communication and teamwork. I had a situation last week where I inherited a deal that had been started by someone else and that I had to tidy up and close!. The deal was headed for sales disaster given the high expectations that had been promised by the previous salesman . They were expectations that we were not capable of delivering. An honest and frank admission to the customer followed by a new set of delivery perameters that we knew our team could meet and actually exceed turned the situation around. Communicating and involving the team meant we didn’t have to sell the deal multiple times. Internalcommunication and teamwork =customer satisfaction.

“Communication is to (sales)relationships what breathing is to life” Virginia Satir